Terms and Conditions

Last updated: 13 October 2026 · Version 2026-10-13.1

Table of contents

Bridge Performance Terms and Conditions

The short version: you choose one of three plans and pay once. We build you a personalised, research-derived supplement and nutrition report. It is information, not medical advice. We do not sell or ship supplements. Refunds are available for the reasons set out in section 11. The sections below are the full, binding terms.

1. Acceptance of these Terms

By using our website or web application, taking the quiz, or purchasing a recommendation report (together, the "Service"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Each version of these Terms carries a version number (shown at the top of this page). When you submit the quiz, you accept the version in force at that time, and we record that acceptance. We may update these Terms from time to time. We will post material changes on the Service. Your continued use after a change means you accept the revised Terms.

2. Applicable legislation

These Terms are subject to, and must be read with, the following South African legislation (as amended from time to time):

  • The Consumer Protection Act 68 of 2008 ("CPA");
  • The Electronic Communications and Transactions Act 25 of 2002 ("ECTA");
  • The Protection of Personal Information Act 4 of 2013 ("POPIA"); and
  • Any regulations promulgated under the above Acts.

Nothing in these Terms is intended to limit or exclude any rights you have under applicable law. Where any provision of these Terms conflicts with a mandatory statutory right, the statutory right prevails.

3. Service territory and currency

Territory: The Service is offered in South Africa and the United States. The report is delivered digitally through the Service — nothing physical is shipped.

Currency: In South Africa, prices are shown and charged in South African Rand (ZAR), inclusive of VAT where applicable, in accordance with the CPA. In the United States, prices are shown in US dollars and charged in South African Rand, at the rand amount shown at checkout before you pay. Your card issuer converts that charge at its own exchange rate and may add a foreign transaction fee; we do not set or receive either. A refund is paid in rand for the rand amount charged, so the dollar amount returned to you may differ slightly from the dollar amount you paid.

4. Eligibility

The Service is intended for persons aged 18 years and older. If you are under 18, you may only use the Service with the active consent and involvement of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

By using the Service, you represent that you have the legal capacity to enter into a binding agreement.

5. What we do — and what we don't

Bridge Performance is a research platform for athletes. You complete a questionnaire about your training, goals, and health profile. For a once-off payment, we generate a personalised recommendation report: supplement and nutrition suggestions derived from peer-reviewed research, matched to your profile, with the supporting studies cited so you can check them yourself.

There are three plans. The Supplement plan (R299) gives you your personalised supplement recommendations and your creatine plan. The Full plan (R349) adds a race-day fuelling plan. We only build the race-day fuelling plan if you tell us you are training for an upcoming event; if you are not, the Full plan gives you the same as the Supplement plan. We set the race-day fuelling plan for the sport your event's name states, when the research covers that sport, and otherwise for your own sport. If neither is a sport the research covers, if you are under 18 or do not tell us your age, or for some health conditions, the race-day fuelling plan will not set fuelling amounts and will tell you why. Two full plans (R599) gives you the Full plan and one more Full plan, described in section 10A. In the United States these are shown as $34, $39 and $49 and charged as R560, R640 and R800.

What we do not do:

  • We do not sell, manufacture, ship, or supply supplements or any other physical products.
  • We do not take commissions, affiliate fees, or sponsorships from supplement brands.
  • We do not provide medical advice, diagnosis, or treatment (see section 6).

If you choose to buy any supplement based on your report, you buy it from a third party of your own choosing, at your own cost and your own risk (see section 8). We are not a party to that purchase.

6. Not medical advice

The Service provides informational, research-derived recommendations only. It does not provide medical advice, medical diagnosis, or medical treatment, and it is not a substitute for consulting a qualified healthcare professional.

You should consult a qualified healthcare professional — such as a doctor, registered dietitian, or pharmacist — before acting on any recommendation in your report. This is especially important if you:

  • have any allergies, medical conditions, or chronic illnesses;
  • take any medication (whether prescription or over-the-counter);
  • are pregnant or breastfeeding;
  • are under 18 years of age; or
  • have any concerns about whether a supplement is suitable for you.

Individual results vary. We do not guarantee any specific performance, health, or fitness outcome.

7. AI outputs and limitations

We use automated systems, including artificial intelligence and machine learning, to interpret your questionnaire responses, retrieve relevant research, and generate your personalised report.

You acknowledge and agree that:

  • Automated outputs may be incomplete, inaccurate, or not suitable for your specific circumstances;
  • Recommendations are generated from the information you provide — inaccurate or incomplete answers may produce unsuitable recommendations;
  • You are solely responsible for deciding whether to follow any recommendation; and
  • You should independently verify the suitability of any supplement before use, including by consulting a healthcare professional where appropriate.

8. Supplements are used at your own risk

We do not make, sell, or ship supplements, and we have no control over the quality, safety, labelling, or contents of any product you buy from a third party. Any supplement you choose to use is used entirely at your own risk.

Before using any supplement, you are responsible for:

  • reading the label — ingredients, allergen statements, warnings, and usage instructions;
  • checking the product is suitable for you, including against any medication you take; and
  • if you compete in drug-tested sport, checking the product's banned-substance status and batch certification yourself — a recommendation in your report is not a clearance to use any specific product.

9. Access to your report and security

Bridge has no accounts. There is nothing to register, no username, and no password. You complete the questionnaire, you pay, and your report opens in your browser.

So that you can come back to it later, we also email you a personalised link to your report. Treat that link like a password: anyone who has it can read your report, including the health information behind it. Do not post it publicly or forward it to anyone you would not want reading it.

You must give accurate and complete information in the questionnaire and at checkout — the report is only as good as what you tell us, and we send it to the email address you enter. If you think someone else has your link, email us at info@bridgeperformance.co.za. We can delete your report and questionnaire data, which disables the link permanently.

We reserve the right to withdraw access to the Service if we reasonably believe it is being used in breach of these Terms or in a fraudulent or unauthorised manner.

10. Price and payment

Your plan costs R299 (Supplement plan), R349 (Full plan) or R599 (Two full plans), paid once. There is no subscription, no recurring charge, and no hidden extras. The price includes VAT where applicable. In the United States the plans are shown as $34, $39 and $49 and charged as R560, R640 and R800.

In accordance with section 43(2) of ECTA, before you pay you will have the opportunity to review your submission, correct any errors, and withdraw before completing the purchase.

Payments are processed by our third-party payment provider, Stitch. In accordance with section 43(5) of ECTA, we use a payment system that is sufficiently secure with reference to accepted technological standards. We do not store your full payment card details; we may retain a payment reference and/or the last four digits of your card for support, reconciliation, and record-keeping purposes.

We may change the price of the report in future, but a price change will never affect a purchase you have already made.

10A. Your second plan

If you buy Two full plans, we email you a link for your second plan. You must use it within 90 days of your payment; after that it expires. Your second plan is used when you send a questionnaire through the link. Anyone with the link can use it, so keep it safe. Your second plan is a Full plan and does not include a further plan.

11. Refunds

Refunds are considered when one or more of the following applies:

  • You were charged but your recommendations were not delivered, and we could not resolve the issue.
  • You were charged more than once for the same purchase.
  • You were charged an incorrect amount.
  • Your recommendations did not do what we promise. Every Bridge recommendation should tell you what to take, how much, when to take it, and why it applies to your training and your event. If a recommendation was missing a dose, missing timing, or gave no reason connecting it to the profile you submitted, that qualifies.
  • The recommendations you received were not relevant to you. If a supplement or dose you were given does not match the sport, event, goals, or constraints you submitted in your assessment, that qualifies.

For the first four reasons, contact us as soon as you notice the problem.

For the fifth, read your full plan first. Requests on this ground can be made from three days after purchase, and no later than 90 days after purchase. Tell us which recommendation was not relevant to you and why, with reference to what you submitted in your assessment. We need that detail to act on it — a general statement that the plan wasn't useful doesn't tell us what to check.

The money-back guarantee covers the full amount you paid for any plan. Refunding Two full plans cancels your second plan if you have not used it.

To request a refund, email info@bridgeperformance.co.za from the email address used at purchase, stating which reason applies and including your payment reference. We will review and respond within 5 business days. Where the issue is something we can correct, we may offer to revise your plan; you are free to take the refund instead.

Where a refund is approved, payment will be made to your original payment method within 30 days of approval.

12. Your information and privacy (POPIA)

We process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and our Privacy Policy.

In summary:

  • We collect only the personal information necessary to provide the Service, process your payment, and communicate with you.
  • Your questionnaire responses are used to generate your report and are stored securely.
  • We record your acceptance of these Terms (the fact of acceptance, the Terms version, and the time) when you submit the quiz.
  • By accepting these Terms you agree that we may email you about your plan: to send it to you, to let you know when it is ready, and to remind you that it is waiting if you have not unlocked it yet. Every one of these emails has an unsubscribe link, and you can also stop them by emailing info@bridgeperformance.co.za.
  • We do not sell your personal information to third parties.
  • We share information with the service providers who run the Service for us — payment, hosting, AI, and email providers — who are contractually bound to protect your data and to process it only on our behalf.
  • We also use analytics and advertising providers (Google Analytics and the Meta Pixel) that receive general website activity and process it for their own purposes as well as ours. They never receive your questionnaire answers, your health information, or your recommendations. The Privacy Policy sets out exactly what they get and how to opt out.
  • You have the right to access, correct, or request deletion of your personal information by contacting us at info@bridgeperformance.co.za.
  • Our Information Officer can be contacted at info@bridgeperformance.co.za.

For full details, please see our separate Privacy Policy.

13. Acceptable use

You agree not to:

  • interfere with, disrupt, or attempt to gain unauthorised access to the Service or its infrastructure;
  • submit false, misleading, harmful, or fraudulent information;
  • use the Service for any unlawful purpose;
  • reverse-engineer, decompile, scrape, or extract content from the Service at scale (except as permitted by applicable law); or
  • impersonate any person or entity, or misrepresent your affiliation with any person or entity.

14. Intellectual property

We and our licensors own all intellectual property rights in the Service, including its branding, design, content, software, and AI systems (excluding personal information you submit). Your report is generated for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, sell, license, or create derivative works from any part of the Service without our prior written permission.

Any feedback or suggestions you provide about the Service may be used by us without obligation to you.

15. Service changes and availability

We may update, modify, suspend, or discontinue any part of the Service at any time. Where changes are material and affect a purchase you have already made, we will provide reasonable notice through the Service or by email.

We do not guarantee uninterrupted availability of the Service and are not liable for any temporary unavailability due to maintenance, updates, or factors beyond our control.

16. Disclaimers

To the fullest extent permitted by South African law (and subject to your statutory rights under the CPA and ECTA):

  • The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • We do not warrant that the Service will be error-free, uninterrupted, or free from viruses or other harmful components.
  • We do not warrant the accuracy, completeness, or suitability of any AI-generated recommendation.
  • We make no warranty of any kind about any supplement or other product you buy from a third party.

This disclaimer does not affect any mandatory consumer protection that applies to you by law.

17. Limitation of liability

To the maximum extent permitted by South African law, and subject to your mandatory rights under the CPA:

  • We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill arising from or in connection with your use of the Service or your reliance on any recommendation in your report.
  • We are not liable for any harm, loss, or damage arising from your purchase or use of any supplement or other product supplied by a third party.
  • Our total aggregate liability for any claim arising from these Terms or the Service is limited to the amount you actually paid us for the plan giving rise to the claim.

Nothing in this section excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.

18. Indemnity

You agree to indemnify, defend, and hold us harmless from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • your misuse of the Service;
  • your breach of these Terms;
  • your violation of any applicable law; or
  • your provision of inaccurate information through the Service.

19. Dispute resolution

If you have a complaint or dispute, we encourage you to first contact us at info@bridgeperformance.co.za so we can attempt to resolve the matter informally.

If we are unable to resolve the dispute, you may:

  • lodge a complaint with the Consumer Goods and Services Ombud (CGSO) at www.cgso.org.za;
  • lodge a complaint with the National Consumer Commission (NCC) at www.thencc.gov.za; or
  • pursue any other remedy available to you under the CPA or applicable law.

20. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. You consent to the jurisdiction of the courts of the Republic of South Africa for any disputes arising from these Terms, subject to your mandatory rights under the CPA and ECTA, including your right to approach alternative dispute resolution bodies.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be severed or modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

22. Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bridge Performance regarding the Service, and supersede all prior agreements, understandings, and communications. This does not exclude any rights you have under mandatory South African consumer protection legislation.

23. ECTA section 43(1) disclosure

In compliance with section 43(1) of the Electronic Communications and Transactions Act 25 of 2002, we confirm the following:

  • Full name and legal status: BRIDGE PERFORMANCE (PTY) LTD, a private company registered in South Africa
  • Registration number: 2025/465389/07
  • Physical address: 11 Nipper Road, New Germany, Durban, South Africa
  • Postal address: Same as physical address
  • Telephone: +27 78 423 7699
  • Email: info@bridgeperformance.co.za
  • Website: https://bridgeperformance.co.za
  • Membership of self-regulatory bodies: None at present
  • Code of conduct: None at present
  • Main business: Personalised, research-derived supplement and nutrition recommendation reports for athletes. No physical goods are sold or shipped.
  • Price: Supplement plan R299, Full plan R349, Two full plans R599 (each once-off), inclusive of VAT where applicable, in South African Rand (ZAR); in the United States the plans are shown as $34, $39 and $49 and charged as R560, R640 and R800
  • Payment methods accepted: Visa, Mastercard, Apple Pay, Google Pay, and Capitec Pay (South Africa only)
  • Refunds: reason-based refund policy — see section 11 of these Terms
  • Security of payment: Payments processed via Stitch using industry-standard encryption
  • Alternative dispute resolution: Consumer Goods and Services Ombud (CGSO), www.cgso.org.za

End of Terms and Conditions — Version 2026-10-13.1, last updated 13 October 2026